Since 1978, Brooke has traveled throughout the U.S. as keynote speaker on various topics including "Perception is Reality," the popular "Do you Have what it Takes to Deliver Great Customer Service?" and "It's All in the Way They See You!" Utilizing research data from thousands of consumer perceptions, Brooke shares the top ten solutions to improving the patient experience. Brooke also trains customer service providers on personality dynamics in customer service delivery. Through a program called "Personality Plus," she educates groups to capitalize on strengths while minimizing weaknesses and promoting workplace productivity. Brooke also speaks in the Christian arena and is available for weekend keynotes and retreats.

For the past 15 years, Brooke has also been inspiring audiences of all ages and backgrounds, with her passionate and compelling approach to living life with God’s love. This funny, energetic woman shares her story about how God brought her safely and sanely out of a chaotic childhood to a place of safekeeping and well-being of a successful wife, mother, and entrepreneur. Out of the surroundings of drugs and alcohol in lower-middle-class dysfunction, the pendulum of Brooke’s life swung to include a pursuit of success that brought with it self-importance, ego, and a misery that ultimately brought her to her knees, crying out for God to do whatever He needed to bring joy back into her life.

From the loving, nurturing grandmother who shared Jesus with Brooke as a child to the prayer-filled friend God sent to her door to read scripture to lift her out of a suicidal depression, the revelation of God’s love expressed through the generosity of others will bring you to tears. Brooke passionately and poignantly shares how God’s perfect timing shaped her life and brought her back into His joy. In 1999, with her husband and soul mate of twenty one years, Kevin, she co-founded Perception Strategies, Inc., a market research company specializing in Healthcare Mystery Shopping and Customer Service Training. Brooke is the proud mother of two sons, Ryan, a junior and Jordan is a freshman at Indiana University.